Frequently Asked Questions

ECO4 is a UK government program requiring major energy suppliers to fund energy efficiency improvements such as boiler replacements and insulation, for eligible households. The scheme aims to reduce carbon emissions and tackle fuel poverty by prioritizing low-income and vulnerable homes.

Yes. If your property isn’t connected to the gas grid, you may qualify for alternative heating solutions such as air source heat pumps or, in rural areas, biomass boilers. These options are available under the Boiler Upgrade Scheme (BUS) and parts of ECO4.

Yes. Grants are available for installing central heating for the first time if your property has never had it before and you meet the relevant eligibility criteria, such as qualifying benefits, low income, or vulnerability.

You can check your property's EPC rating by visiting the official government EPC register at gov.uk/find-energy-certificate

The Boiler Upgrade Scheme (BUS) provides upfront grants to help property owners in England and Wales replace fossil fuel heating with low-carbon alternatives. Grants are currently up to £7,500 for air source or ground source heat pumps and £5,000 for biomass boilers (for rural, off-gas-grid homes). The property must have a valid EPC and meet other eligibility criteria.

Installers will recommend the most suitable system for your property based on technical requirements and scheme rules. You can discuss available options during the assessment, but eligibility and funding may limit your choices.

Yes. Most new heating systems installed under these schemes come with warranties, typically ranging from 2 to 5 years, depending on the manufacturer and installer.

Eligibility for grants in flats or apartments can vary. Factors include property ownership, building structure, and technical feasibility for the installation of new heating systems or insulation.

After your eligibility is confirmed and a survey is completed, installation is usually carried out within a few weeks, depending on installer availability and property requirements.

Yes, the survey is always free of charge and you are under no obligation to proceed afterwards.

No. The surveyor who carries out your survey will complete the necessary paperwork. The Installer will then process the grant application on your behalf, after the work is completed.